Shipping and Delivery Policy
Last updated: June 16, 2025
1. Order Processing Times
At Circuit Nexus Shop, we aim to process all orders promptly and efficiently. Typically, orders are processed within 1-2 business days after confirmation. Please note that order processing does not occur on weekends or public holidays.
During high-demand periods, such as promotional events or holidays, processing times may be extended slightly due to increased order volumes. If there are any unexpected delays affecting your order, we will notify you via email or phone.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated during checkout based on your location and chosen shipping method. Delivery times provided are estimates and may occasionally vary due to factors such as carrier delays or unforeseen logistical challenges.
Shipping Methods:
- Standard Shipping: Estimated delivery within 3-7 business days.
- Expedited Shipping: Estimated delivery within 1-3 business days.
For urgent orders, such as gifts or time-sensitive equipment, we recommend selecting Expedited Shipping to ensure timely delivery.
3. Shipment Confirmation & Tracking Information
Once your order has been shipped, you will receive a Shipment Confirmation email containing a tracking number. This tracking number allows you to monitor your package in real-time. Please note that tracking details may take up to 24 hours to become active after shipment.
4. Customs, Duties, and Taxes
Circuit Nexus Shop is not responsible for customs duties, import taxes, or additional fees applied to international orders. These charges are determined by your country's customs regulations and are the customer's responsibility.
If you're placing an international order, we recommend checking with your local customs office to understand potential fees or restrictions before completing your purchase.
5. Damaged or Lost Shipments
We take great care to ensure your items are securely packaged for transit, but Circuit Nexus Shop cannot be held liable for goods damaged or lost during shipping.
If your package arrives damaged, we recommend contacting the shipping carrier immediately to file a claim. To assist with the claims process, please keep all packaging materials and the damaged items. If you need guidance, our customer support team is available to assist you.
6. International Shipping Policy
Circuit Nexus Shop ships globally, delivering cutting-edge electronics to customers worldwide. International shipping rates vary by location and will be calculated during checkout.
Delivery times for international orders may vary due to customs clearance and local shipping carriers. Please allow additional time for international shipments.
7. Returns and Refunds
We understand that electronics purchases may occasionally require returns or exchanges due to compatibility or preference issues. If you need to return an item, please visit our Returns Policy page for detailed instructions.
Our return policy outlines eligibility criteria, timelines, and the step-by-step process for initiating a return or exchange. Please note that certain items (e.g., opened software, customized electronics) may not be eligible for return.
8. Customer Support
At Circuit Nexus Shop, your satisfaction is our priority. If you have any questions, concerns, or need assistance with your order, our dedicated customer support team is here to help. Feel free to reach out via email or phone for prompt and friendly service.
Thank you for choosing Circuit Nexus Shop for your electronics and accessories needs. We're committed to delivering quality products and exceptional service to help you stay connected and powered up!